If you need our support, we can connect to your computer via remote maintenance and provide you with the best possible support.
Our support colleagues can see your screen content and also make entries via mouse and keyboard.
Of course, all data is transmitted in encrypted form. Access to further data on your computer is not possible without your explicit consent.
And this is how it works:
- Contact our support by phone at the following number: 089 215470482.
- Click on TeamViewer
- Download the remote maintenance tool Teamviewer to your computer if it is not already installed
- Our support will be able to connect to your computer and see your screen content after a release.
- After a party terminates the connection, there is no possibility to access your terminal later without your knowledge.